General Service Questions
Why do I need bins for my storage?
You need bins for storage in case you have more than 1 SKU in your inventory. We use separate bin for different SKU to ensure each item is stored correctly for pick & pack
How do I know how much you charge for boxes and packaging material?
Our provider for boxes and packaging material is Uline. When we quote the box for your fulfillment need, you can visit www.Uline.com for the exact pricing and we do not mark up in the pricing)
Do you charge for inserting of items into account?
No, inserting of products into your account is completely free, you pay only when you send a package.
When do you charge for storage fee?
We charge for storage fee in the beginning of storage time. For example, we received your products on 5th of July. Then we store your products into storage unit and charge your for one month.
How many storage units to I need?
It depends on size of your product. We always fit your products into smallest storage unit as possible to save your money. As a proof we send you picture of your storage unit.
How many SKUs can I put into one storage unit?
To keep your storage well organized we can fit only one SKU into one storage unit.
Can you send my products in customs packing?
Of course. If you have some type of special box, just send it to us. We will use your custom boxes for packing for free!
Can you insert gift message into package?
Yes. Price is $0.1 per promotional insert. You have to provide us contact which you want to insert into your package.
What’s Account Manager?
This is the person who will be managing your account and help with any special request or project with your account or your products.
Do you charge any fee for opening account or monthly or yearly fee?
For Fulfillment service, we do not have monthly plan or yearly plan or membership. The monthly fee you pay is the storage fee.
Do you charge any minimum requirement for spending monthly?
We do not charge minimum spending fee. However, we do require that your spending monthly for the service should match with the storage fee. If the monthly spending is blow the storage fee then your account will be charged for the different. Example: Your storage is $20/ month, you spent $30 for service like pick & pack, shipping, then your account is OK. Most of our customers have no problem with service fee to match storage fee requirement.