We have noticed that some customers received a tracking update from a carrier which delivers to Planet Express warehouse, that package was not delivered because of business was closed. But it is not true.

Sometimes when a carrier has a lot of packages and simply it’s not possible to load all packages into one delivery car. Then carrier decides to deliver your package next day. Unfortunately, many of them update the tracking with a note that package was not delivered because of business was closed which is not true. We are able to receive all your packages every day and we manage our business hours based on the delivery time of all carriers. In case that you see a tracking update as mentioned before, no worries at all. Carrier will just deliver your package the next day.

package not delivered
package not delivered

 

Summary
Package Was Not Delivered - Business Hours
Article Name
Package Was Not Delivered - Business Hours
Description
If you see in the tracking that package was not delivered to Planet Express because business was closed, it's not true. It's because the carrier was not able to deliver your package on time. But no worries, they will deliver it the next day.
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Publisher Name
Planet Express
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