General Service Questions
Are there any restricted countries for your service?
We service all countries in the world except for embargoed countries. Please see the list of countries that we can’t service at the moment.
- North Korea
Please visit OFAC Treasury Department’s Office of Foreign Asset Control for more information and a list of countries that are embargoed by OFAC.
When do I get my Planet Express forwarding address?
Upon signing up with Planet Express, you will receive our warehouse address and unique box number / account number so you can use it as mailing address for online shopping.
What will my address look like?
Your address will have following format:
Mail Box #A1234
17224 S. Figueroa Street
Gardena, CA 90248, USA
Do I have to complete the Custom Declaration for Packages?
Custom Declaration is required for all packages prior to shipping. Custom Declaration must be filled out correctly with the purchase price and quantity exactly like how items are bought from retail store. All carriers will use this info as commercial invoice for shipped packages.
Do you accept letters, magazines?
Yes, we accept letter and magazines. In order for us to accept letter, please notarize an USPS 1583 form and send to us. You can find a copy of 1583 form here on USPS website
We consider magazines and letters just like packages. We suggest to have magazines and letters to be consolidated for the best saving in postage cost.
What should I do if I have a lost, damaged, not entered package?
If you have a package that is lost, or damage during shipping, you can open a claim and our claim department will assist you with the claim.
If you have a package that is supposed to be delivered to our warehouse and not entered in your account yet, please open a claim as well and customer representative will assist you.
Please make sure to have retailer invoice or receipt with you to support your claims.
What are the restricted items?
Like all of the carriers, we can not ship any of these items:
Corrosive, Explosive, Flammable, Compressed/Pressurized items, Chemical solution of any form, Hazardous Materials
Alcohol, flammable liquid, paint, alcohol item in any form
Prescription drugs or illegal substances, any form of drugs.
Perishable food items
Human or animal remain, live or dead animals or plans
Identification, Money, Precious metal,
Electronic equipment or equipment requires ECCN (Export Control Classification Number).
Fire arms or fire arms parts, rifle scope, red dot sight, ammo or any items under the restriction of ITAR, Department of Commerce, US Custom Border Protection, or US Department of Treasury.
Lithium Ion Batteries are allowed. Only PI966 (Lithium Ion Batteries packed with equipment), PI967 (Lithium Ion Batteries contained inside equipment).
We do not ship stand alone Lithium Ion batteries like power bank, back up batteries. (PI965)
Can Planet Express Shop for me?
Yes, we do offer this service. If any retailer does not ship or accept foreign payment method, we can buy the items for you through our service. Please visit ShopForMe section for more details.
Can I use Planet Express’ phone number for my online orders?
We suggest you use your own number or create a skype number and provide that to the retailers. Retailer usually need to contact you for the order details and we suggest to put a number that you can be reached in case the retailers need to contact you.
What type of payments method does Planet Express accept?
We are accepting PayPal, Amazon Pay, Wire Transfer, and Bitcoin.
Planet Express’s bank account detail to send money by wire transfer?
Once you’re logged in your account and initiate making a payment from your account that’s more than $50. You’ll see the option of using wire transfer and detail info of the bank and swift number.
My account is suspended for security review, what should I do?
If your account is suspended due to payment issue or any other reason. Please contact our support at [email protected] so our staffs can help you resolve the problem.