General Service Questions

Are there any restricted countries for your service?

We service all countries in the world except for embargoed countries. Please see the list of countries that we can’t service at the moment.

  • North Korea
  • Iran
  • Cuba
  • Myanmar
  • Syria
  • Sudan
  • Crimea

Please visit OFAC Treasury Department’s Office of Foreign Asset Control for more information and a list of countries that are embargoed by OFAC.

When do I get my Planet Express forwarding address?

Upon signing up with Planet Express, you will receive our warehouse address and unique box number / account number so you can use it as mailing address for online shopping.

What will my address look like?

Your address will have following format:
John Doe
17224 S. Figueroa Street #A1234
Gardena, CA 90248, USA

Which payment methods do you accept?

We accept Paypal, Amazon Pay, Wire Transfer and Bitpay (bitcoin payments). If you want to pay by your credit card you can do it by using of Paypal or Amazon Pay. More info here.

Do you accept credit cards?

Yes we do. We accept credit cards via Amazon pay or Paypal. So all what you need to do is to sign up to one of these service, add your credit card and then you can pay at Planet Express via credit card.

Do you accept bitcoin?

Yes we do. Just contact us in case that you wanna to make a bitcoin payment to recevie bitcoin payment request.

Do you accept another cryptocurrencies?

We support direct crypto payments only with bitcoins. In case that you want to use another cryptocurrency, you can using by some crypto exchange. See our tutorial.

What is minimum deposit?

It’s $5.

Do I have to complete the Custom Declaration for Packages?

Custom Declaration is required for all packages prior to shipping. Custom Declaration must be filled out correctly with the purchase price and quantity exactly like how items are bought from retail store. All carriers will use this info as commercial invoice for shipped packages.

Who fill customs declaration?

You fill customs declaration by yourself.

Can I ship perfumes?

It depends on carrier. Please see this to get more details.

Can I receive also packages from foreign countries or just from the US?

Your Planet Express address can be used for all packages, even it’s from Chine or from anywhere.

Do you accept letters, magazines?

Yes, we accept letter and magazines. In order for us to accept letter, please notarize an USPS 1583 form and send to us. You can find a copy of 1583 form here on USPS website

We consider magazines and letters just like packages. We suggest to have magazines and letters to be consolidated for the best saving in postage cost.

What is USPS Form 1583

U.S. Postal Service Form 1583 is required from USPS from all customers. It simply allows Planet Express to receive your mails and packages. You always accept Form 1583 when you sign up with us. See more details here.

What should I do if I have a lost, damaged, not entered package?

If you have a package that is lost, or damage during shipping, you can open a claim and our claim department will assist you with the claim.

If you have a package that is supposed to be delivered to our warehouse and not entered in your account yet, please open a claim as well and customer representative will assist you.

Please make sure to have retailer invoice or receipt with you to support your claims.

What are the restricted items?

Like all of the carriers, we can not ship any of these items:

Corrosive, Explosive, Flammable, Compressed/Pressurized items, Chemical solution of any form, Hazardous Materials

Flammable liquid, paint

Prescription drugs or illegal substances, any form of drugs.

Perishable food items

Human or animal remain, live or dead animals or plants

Identification, Money, Precious metal,

Electronic equipment or equipment requires ECCN (Export Control Classification Number).

Fire arms or fire arms parts, rifle scope, red dot sight, ammo or any items under the restriction of ITAR, Department of Commerce, US Custom Border Protection, or US Department of Treasury.

Lithium Ion Batteries are allowed. Only PI966 (Lithium Ion Batteries packed with equipment), PI967 (Lithium Ion Batteries contained inside equipment).

We do not ship stand alone Lithium Ion batteries like power bank, back up batteries. (PI965)

Can Planet Express Shop for me?

Yes, we do offer this service. If any retailer does not ship or accept foreign payment method, we can buy the items for you through our  service. Please visit ShopForMe section for more details.

Can I use Planet Express’ phone number for my online orders?

We suggest you use your own number or create a skype number and provide that to the retailers. Retailer usually need to contact you for the order details and we suggest to put a number that you can be reached in case the retailers need to contact you.

What type of payments method does Planet Express accept?

We are accepting PayPal, Amazon Pay, and Wire Transfer.

Planet Express’s bank account detail to send money by wire transfer?

Once you’re logged in your account and initiate making a payment from your account that’s more than $50. You’ll see the option of using wire transfer and detail info of the bank and swift number.

My account is suspended for security review, what should I do?

If your account is suspended due to payment issue or any other reason. Please contact our support at [email protected] so our staff can help you resolve the problem.

I see tracking number with PLANET in the beginning. Is that correct?

Yes that is correct. Once our partner and USPS sorting centre process your package you will see USPS tracking number but can track your package still using by PLANET tracking number. You can find more information here.

Can I ship alcohol, for example wine with Planet Express?

Yes you can! We can ship alcohol via DHL. See this article for more details.

How does Planetexpress store my password?

Secure storing of your passwords is one of our priorities. Because of that we use bcrypt module to securely store your passwords. Thanks to that your passwords are in secure because of 2^10 (ie, 1024) hashing.