Sonoma-USA is known for its bags made from recycled materials. A mission of this brand is more sustainable fashion. Sonoma-USA donates some percentage from each sale to charities in Sonoma County (USA).
Products of this brand are exclusive. You don’t see a lot of people with their bags. And if you like NASCAR, it is almost your duty to visit their website.
The order can be done in 3 simple steps:
1st Step: Setting up a US address for free.
2nd Step: Ordering the goods from Sonoma-USA.com.
3rd Step: Completing the customs declaration and selecting the delivery method.
1st STEP: Establishing the US Address for FREE
A lot of US favorite stores doesn’t offer international shipping so you need to get a US address. Follow the instructions in our video or read the instructions below. If you have an account with us, go to 2nd STEP.
Visit our HOMEPAGE and create a NEW ACCOUNT.
We offer several languages on our website (ENG, JAP, AR, RU, ESP, CZ). So, select the one you prefer. Our tutorial will be in ENG.
For generating and storing a strong password we recommend using free tools like LastPass or 1Password.
Confirming your Email Address
We will send you a verification email when you finish the first part of the registration. Please, check spam/promotion folders too if you don’t get any email.
Complete the verification process by clicking the CONFIRM MY EMAIL button in the email.
Fill in Your Delivery Address
During your first login, you will set up the delivery address. To this address, we will deliver the goods you order from the US.
How to Activate your US Address?
You need to add a $5 deposit. We will add this deposit to your Planet Express account so you don’t lose the money. You can use it for your first order.
Select a payment method you prefer – we offer wire transfer, PayPal, credit card, Amazon Pay or Bitcoin payments.
Follow the instructions for the selected payment method. We selected a credit card payment.
Your payments have to be CONFIRMED. You can see that in the ORDERS tab.
When you add deposit successfully, you will see activated US address.
The US address is in the following format:Name Surname
17224 S. Figueroa Street, Suite #B1234
Gardena, CA (California) 90248
+14245296998
Your personal SUITE ID is very important. According to this number, we will link your packages to your account. Make sure you fill it in during the order (see the next step)!
2nd STEP: Shopping on Sonoma-USA.com
Finally, we can dive in the most enjoyable part – shopping!
Select goods you want to buy on sonoma-usa.com and ADD (it) TO CART.
A notification text will occur – go to your shopping cart or continue shopping. It is only up to you.
Once you open your shopping cart (VIEW CART) feel free to use any discount codes.
Fill in your delivery details according to our example below and pay for the order (there is only credit card payment available).
You should be provided by a tracking number by the seller.
Tip: How to track packages more efficiently?
Most of the carriers offer package tracking so you can track the package from the comfort of your home. If you don’t get any email from us for more than 2 weeks it can mean the following:
1. You received the email (the package has been delivered) but it has been marked as spam. Go through your spam and promo folders in your inbox.
2. The package has not been delivered yet.
a) It is still on its way – wait a few more days.
b) The seller cheated you (this is possible if you order from 3rd party sellers).
3. The package has been delivered to our warehouse but there is no SUITE ID. We marked the package as UNKNOWN PACKAGES. Feel free to contact us and send us proof (screen of the order, invoice…) that the package is yours. Then we will link it to your account.
3rd STEP: Delivery of Your Package to Your Address
If we send you an email like in the following picture you have received a package in our warehouse.
You will find information about the weight, dimensions, tracking number, etc. inside of the email.
Now, fill in the customs declaration to proceed to mailout. Log in to your Planet Express account and complete the declaration according to our instructions below.
Or watch our video on How to fill the customs declaration.
What is Customs Declaration Good For?
The customs declaration is a formal document useful for customs officers. Thanks to it they have a better overview of the goods imported to their country. You can fill in the customs declaration online in our administration. Without properly completed declaration the package cannot be sent.
If the package value is over de minimis value for your country, you have to pay customs duties. Estimate them with the SimplyDuty tool.
A second good reason why to fill in the customs declaration is eventual refund (read more at our Terms and Conditions page). The value filled in the customs declaration is the value that will be refunded (+ value of the shipping). So, if you fill in $10 but the real value of the goods is $100, you will be refunded $10 + costs of the shipping.
How to Fill In the Customs Declaration?
Now you know what is a customs declaration good for. Let’s fill it in.
Product description – what do you ship? Fill this field in English. Here you can find a list of prohibited items.
Quantity – how much is it?
Value – what is the value of 1 piece in USD?
Origin – where it comes from? Usually from the US.
Batteries – does the package contains batteries?
Gift or Merchandise?
If the content of the package is for personal use (gift), mark it as a GIFT. Remember that marking the package as a gift doesn’t mean you don’t have to pay customs from it!
MERCHANDISE is usually something that is intended to be resold. This option should use everyone that sell the items from the US to other people/businesses.
Video tutorial: How to fill in the customs declaration.
Below you can see properly completed declaration for a book This is Marketing by Seth Godin:
First, at all, add the individual items contained in the package. After that, click on SAVE. If you want to send the package to your country immediately, click SAVE AND MAILOUT.
Make sure you double check the final value of the package. If the package contains 2 same items, fill in the value for 1 item and set the quantity to 2.
If you need to ship the package as soon as possible, select PRIORITY MAILOUT. We will move the package to the beginning of the queue so it will be sent first.
Choosing the Shipping Method from the US to Your Country
You have completed the customs declaration so you will be able to select the shipping method from the US to your country. Remember, Planet Mail Express and USPS Priority/Express fall under the size & weight limits so it doesn’t have to be available all the time.
There is no delivery method available?
1. Check your delivery address. Make sure it is correctly filled in.
2. You try to ship standalone PI965 batteries that are prohibited due to safety reasons.
3. The value in customs declaration is too high ($2500 for USPS, $6000 for FedEx and for $8000 DHL).
4. The is too big/heavy due to our mistake. Report it.
Watch: How to send a package
We recommend using cheaper delivery methods (USPS, Planet Mail) for soft and low-value goods and more expansive methods (DHL, FedEx) for fragile items like laptops, TV’s, etc or if you want faster delivery.
Tip: Calculate the price of the shipping in advance (even before you receive the package) with our postage calculator.
You can also pay for the insurance if you want. It is not necessary but we highly recommend it. Some of the employees of the shipping companies don’t take care of the packages very well. During the transport, the package can be damaged. In extreme situations, the package can be lost or confiscated by your local government.
Please, remember, we cannot influence these circumstances. However, if you pay for the insurance, you will get refunded.
Package Inspection – Is Everything Ok?
When you receive the package we recommend its inspection. If the content of the package is damaged take pictures of it and send it to us immediately.
We made a short video of a package sent by USPS Priority unboxing.
Planet Express is the Best Choice
We provide first class service to our customers while maintaining a friendly face. In case of any problems you can contact us and we will help you. In addition to excellent customer support, we also offer other useful services:
Calculate the Postage Price in Advance
You can easily calculate the postage price in advance. Take advantage of our postage calculator. Just fill in some details and you will get an estimate of the price and delivery time.
Let Us Shop For You
Don’t you have time to shop, or does the business not accept your preferred payment method? Tell us what and where you want to buy and we will do the work for you.
Save Up To 80% With Consolidation
If you order more pieces of goods from different stores and you want to save on postage, we recommend using the consolidation service. You can save up to 80%.
Do You Have Any Other Wish?
Do you need to scan documents, remove invoices from the package, check the status of the goods, fill customs declaration or something else? Just make a special request.
Why are the Planet Express Rates Lower Than Using a Courier?
The whole principle of forwarding packages from the US is really simple. We collect a large number of packages in one place. As a result, we can negotiate prices with our partners (DHL, FedEx, USPS, and others) that are several times lower than if you would transport the bags from Sonoma-USA.com by courier.
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