It happens from time to time that you need to return a package (from Amazon, or eBay, for example) to the seller. No matter what the reason is, in the following paragraphs, we explain to you how to return the package from our warehouse to the sender. Besides package forwarding, we also offer the option to return the package through the Special request.
I Want to Return My Package. What Do I Need to Do?
First, at all, we would like to ask you one simple question. Do you have the package in our warehouse , or do you have the package already at home ?
[1.1] I Have the Package in Planet Express Warehouse And I Have Pre-Paid Label
Sign in to your account and find the package that you want to return, and click on the ADD SPECIAL REQUEST button. Feel free to visit our tutorial on how to place a special request if you don’t know how to do it.
Make sure you also add the return shipping label in the .pdf format when placing the special request. To describe the special request, just type something like “Please return the package back to the seller.”
Returning of the package by using prepaid shipping label will cost you $7 only – the handling fee [$2] and a special request [$5].
[1.2] I Have the Package in Planet Express Warehouse And I Don’t Have Pre-Paid Label
Some sellers don’t provide return shipping labels, so you need to place a Mailout request. Add a new address (the address where the package is supposed to be returned) in your account and submit a mailout request. Keep in mind that postage from our store to the seller’s address will be charged.
 I Have the Package at Home
If the package has already been delivered to your home, you have to send the package directly to the seller’s address. The seller will have the instructions on its website. We recommend choosing a carrier that is established in your country. Take advantage of reviews of your local community and online servers like Trustpilot.
Packages that have been delivered to your home address cannot be returned by using Planet Express because we ship from the USA (the UK) only.
You can send the package to your Planet Express address and we can forward it to the return address. Once the package arrives, we will send you an email. Go back to step [1.2] and follow the instructions above.