Adidas belongs to one of the most famous and popular sports brands in the world. Why you shop in the US from their official store? The answer is easy. Their offer a much wider range of products and prices are sometimes lower than in other countries.
We are going to guide you throughout the whole registration and shopping process so you can order a new pair of sneakers, limited editions, and other great products by adidas.
Package forwarding from the US to the rest of the world can be divided into 3 steps:
Step : Get your free US address for delivery from adidas.com.
Step : Place your order on adidas website and wait for the delivery.
Step : Complete the customs declaration and select the delivery method to your country.
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Step : Get the free US Address
If you want to order from the US adidas website, you have to have US address because they don’t deliver from their US warehouses internationally.
In these days it is no problem to get free US address. You just need to follow a few steps of our guide below or watch our tutorial, and you will get one within 5 minutes.
You can take advantage of several language versions of our website. We offer English, Japanese, Arabic, Russian, Spanish, and Czech.
For creating and storing your password, we recommend tools like LastPass or 1Password. You can save your passwords there so you don’t have to fill them over and over again, and as a bonus, you need to remember only one, main password.
Verify your email address
We will send you an email for verification of your address. If you don’t get any email for a longer period, please, check spam/promotion folders.
Confirm your address by clicking the CONFIRM MY EMAIL button.
Complete Your Delivery Address
Complete your delivery address during your first login. This address is the address where we are going to forward your orders from adidas and other US stores.
You can add several delivery addresses into your account so if you want to forward some packages to your family members, friends or customers, you can!
Add a Deposit and Activate Your Account
To activate your US address, we require adding a $5 deposit. Once you pay for it, it will be immediately added to your Planet Express account so you can use it for your first order.
Choose from several payment methods – we offer credit card payments, PayPal, wire transfer, Amazon Pay or Bitcoin payments.
Every payment method is a little bit different, make sure you follow the instructions.
If the payment was successful you will find out according to the payment status (it has to be CONFIRMED). Check your ORDERS tab for more info.
Your US address has been activated. You can start using it for shopping in the US stores including adidas.com.
The US address is in the following format:
17224 S. Figueroa Street, Suite #B1234
Gardena, CA (California) 90248
Your personal SUITE ID is very important. According to this number, the incoming packages are linked to our customer’s accounts. Please, make sure you fill it in during the order (see the next step)!
Step : Place an Order on adidas.com
Now let’s place the order on adidas.com. We believe that it is no problem for you to do it but to make sure, we will show you how you can order a new pair of adidas sneakers, as an example.
Go to the US version of adidas store and select the goods you want to order. Select the size and color (when available) and it to your cart.
After you add the goods to the cart, you can proceed to payment, or continue shopping.
Select the delivery method according to the example below.
Select the payment method for the order (adidas offers Paypal and credit card payments) and confirm the order.
The orders from the adidas are delivered between 5 to 7 business days to our warehouse. Once we receive the package, we will send you a notification email. If you don’t get any email from us for more than 1 week it can mean the following:
1. You received the email (the package has been delivered) but it has been marked as spam. Go through your spam and promo folders in your inbox.
2. The package has not been delivered yet.
a) It is still on its way – wait a few more days.
b) The seller cheated you (this is possible if you order from 3rd party sellers).
3. The package has been delivered to our warehouse but there is no SUITE ID. We marked the package as UNKNOWN PACKAGES. Feel free to contact us and send us proof (screen of the order, invoice…) that the package is yours. Then we will link it to your account.
Step : Forward the Package to Your Country
We send a notification email to our customers when we receive their packages:
The email includes the most important information about your package:
Now it is everything prepared for the final few steps. Go to your account and fill in the customs declaration to proceed to mailout. Follow the instructions below or watch our video on How to fill the customs declaration.
What is Customs Declaration Good For?
The customs declaration is a formal document useful for customs officers. Thanks to it they have a better overview of the goods imported to their country. You can fill in the customs declaration online in our administration. Without properly completed declaration the package cannot be sent.
If the package value is over de minimis value for your country, you have to pay customs duties. Estimate them with the SimplyDuty tool.
A second good reason why to fill in the customs declaration is eventual refund (read more at our Terms and Conditions page). The value filled in the customs declaration is the value that will be refunded (+ value of the shipping). So, if you fill in $10 but the real value of the goods is $100, you will be refunded $10 + costs of the shipping.
How to Fill In the Customs Declaration?
Now you know what is a customs declaration good for. Let’s fill it in.
Product description – what do you ship? Fill this field in English. Here you can find a list of prohibited items.
Quantity – how much is it?
Value – what is the value of 1 piece in USD?
Origin – where it comes from? Usually from the US.
Batteries – does the package contains batteries?
Gift or Merchandise?
If the content of the package is for personal use (gift), mark it as a GIFT. Remember that marking the package as a gift doesn’t mean you don’t have to pay customs from it!
MERCHANDISE is usually something that is intended to be resold. This option should use everyone that sell the items from the US to other people/businesses.
Video tutorial: How to fill in the customs declaration.
Below you can see properly completed declaration for a book This is Marketing by Seth Godin:
First, at all, add the individual items contained in the package. After that, click on SAVE. If you want to send the package to your country immediately, click SAVE AND MAILOUT.
Make sure you double-check the final value of the package. If the package contains 2 same items, fill in the value for 1 item and set the quantity to 2.
If you need to ship the package as soon as possible, select PRIORITY MAILOUT. We will move the package to the beginning of the queue so it will be sent first.
Choose your Prefered Delivery Method to Your Country
When the customs declaration is done, you will be able the select the delivery method from the US to your country. Planet Mail Economy / Express and USPS Priority / Express fall under the size & weight limits. This means that these methods don’t have to be available all the time.
There is No Method Available?
1. Check your delivery address. Make sure it is correctly filled in.
2. You try to ship standalone PI965 batteries that are prohibited due to safety reasons – place a special request so we can return the package to the seller or Trash the package.
3. The value in customs declaration is too high (more than $2500 for USPS, $6000 for FedEx and for $8000 DHL).
4. The package is too big/heavy due to our mistake. Report it.
5. The problem is on our side, please, contact us.
Watch: How to send a package
Use DHL Worldwide Express and FedEx Priority / Economy if you ship valuable or fragile goods, or if you need the package soon. The delivery costs are higher but the tracking info is updated faster and package insurance is included.
Tip: Calculate the price of the shipping in advance (even before you receive the package) with our postage calculator.
We recommend using cheaper methods like Planet Mail Economy / Express and USPS Priority / Express for fragile and softer packages, and also if you want to save some money. These methods lack detailed package tracking and take longer time to deliver.
Should You Pay for the Insurance?
You can also pay for the insurance if you want. It is not necessary but we highly recommend it. Some of the employees of the shipping companies don’t take care of the packages very well. During the transport, the package can be damaged. In extreme situations, the package can be lost or confiscated by your local government.
Please, remember, we cannot influence these circumstances. However, if you pay for the insurance, you will get refunded.
Take a Look at the Package Content
Make sure the package content is not damaged when you receive it. If there is some damage, take pictures of it and send them to us so we can review them and refund you.
We made a short video of a package sent by USPS Priority unboxing.
Planet Express Should be your Next Choice – Here is Why
We provide a first-class service to our customers while maintaining a friendly face. In case of any problems you can contact us and we will help you. In addition to excellent customer support, we also offer other useful services:
Calculate the Postage Price in Advance
You can easily calculate the postage price in advance. Take advantage of our postage calculator. Just fill in some details and you will get an estimate of the price and delivery time.
Save Up To 80% With Consolidation
If you order more pieces of goods from different stores and you want to save on postage, we recommend using the consolidation service. You can save up to 80%.
The whole principle of forwarding packages from the US is really simple. We collect a large number of packages in one place. As a result, we can negotiate prices with our partners (DHL, FedEx, USPS, Aramex, and others) that are several times lower than if you would transport the products from adidas.com by courier.
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