Puma belongs next to adidas and Nike among the most popular sports brands in the world.
By the way, did you know that Puma is founded by Rudolf Dassler and adidas by his brother Adolf?
We are going to show you on this page how to order goods from the US version of their online store so you can get limited editions sooner than your friends in your country. Also, the offer in the US is much wider than anywhere else.
The whole package forwarding process can be divided into 3 steps:
1) Get your US address: To this address, you will receive goods from us.puma.com store.
2) Order the goods from us.puma.com.
3) Forward your package: Complete the customs declaration and select the delivery method to your country.
Stores Similar To Puma
1) Get Your Free US Address from Planet Express
In order to receive goods from the US version of the Puma online store, you need to have a US address.
It is pretty easy to get the address in these days. It takes about 5 minutes to get yours! Just follow the steps below or watch our tutorial.
We offer several languages on our website. Choose from English, Japanese, Arabic, Russian, Spanish, and Czech.
During creating your new account, make sure you use a strong password. We recommend tools like LastPass or 1Password. These tools can generate a random password and store it for later. The main benefit is that you need to remember one password only.
Verification of your email
Once you confirm the registration form, we are going to send you an automatic which contains a verification button.
Sometimes, spam filters mark this email as spam. Please, check spam and promotion folders.
Verify your email by clicking the CONFIRM MY EMAIL button.
Fill in Your Address for Orders from the US
Make sure you set up your delivery address during your first login. Your packages from the US will be delivered to this address.
You can add several these addresses in our administration. It is very useful when you want to ship something to your family members, friends or customers.
Activate your US address by Planet Express
We try to prevent scammers from abusing of our service. For this reason, we require adding a $5 deposit. Once you pay for it, it will be immediately added to your Planet Express account so you can use it towards your first order.
Choose from several payment methods – we offer credit card payments, PayPal, wire transfer, Amazon Pay or Bitcoin payments.
We selected one of the most popular payment method – credit card payment. These payments are processed by Stripe, secure and reliable service.
You will see a successful payment in the list of payments. If you are not able to proceed to successful payment, let us know.
You will find your activated US address on your account dashboard. Make sure you include your suite ID when shopping in the US stores including us.puma.com.
The US address has the following format:
17224 S. Figueroa Street, Suite #B1234
Gardena, CA (California) 90248
Your personal SUITE ID is very important. Thanks to this number, we are able to link your packages to your account. Please, make sure you fill it in during the order (see the next step)!
2) Placing an Order on Puma.com
Finally, we can place an order on us.puma.com. We choose a women sneakers Puma SUE TSAI Cali.
However, you can select whatever product you prefer. Add it to bag.
Now, continue to CHECKOUT, or pay for the order.
When you decide to finish your order, go to checkout and fill your delivery address according to the example below. Make sure you fill in your name and suite ID!
Unfortunately, Puma online store doesn’t accept SUITE ID. Please, select the suggested address.
If you cannot fill in your SUITE ID despite that you can order the goods. When you find out from the tracking info that it’s been delivered to our warehouse, let us know. Send us proof (screen of the order, invoice) that the package is yours so we can add it to your account.
Pay for the order (with a credit card) and confirm your order.
The orders from the Puma are delivered within 3 business days to our warehouse (you can choose faster delivery methods). Once we receive the package, we will send you a notification email. If you don’t get any email from us for more than 1 week it can mean the following:
1. You received the email (the package has been delivered) but it has been marked as spam. Go through your spam and promo folders in your inbox.
2. The package has not been delivered yet.
a) It is still on its way – wait a few more days.
b) The seller cheated you (this is possible if you order from 3rd party sellers).
3. The package has been delivered to our warehouse but there is no SUITE ID. We marked the package as UNKNOWN PACKAGES. Feel free to contact us and send us proof (screen of the order, invoice…) that the package is yours. Then we will link it to your account.
3) Forward your Package to Your Country
We are going to send you a notification email when your package is delivered to our warehouse:
You can find out the most important information about your package (tracking number, dimensions, weight, etc.):
Now it is everything prepared for the final few steps. Go to your account and fill in the customs declaration to proceed to mailout. Follow the instructions below or watch our video on How to fill the customs declaration.
What is Customs Declaration Good For?
The customs declaration is a formal document useful for customs officers. Thanks to it they have a better overview of the goods imported to their country. You can fill in the customs declaration online in our administration. Without properly completed declaration the package cannot be sent.
If the package value is over de minimis value for your country, you have to pay customs duties. Estimate them with the SimplyDuty tool.
A second good reason why to fill in the customs declaration is eventual refund (read more at our Terms and Conditions page). The value filled in the customs declaration is the value that will be refunded (+ value of the shipping). So, if you fill in $10 but the real value of the goods is $100, you will be refunded $10 + costs of the shipping.
How to Fill In the Customs Declaration?
Now you know what is a customs declaration good for. Let’s fill it in.
Product description – what do you ship? Fill this field in English. Here you can find a list of prohibited items.
Quantity – how much is it?
Value – what is the value of 1 piece in USD?
Origin – where it comes from? Usually from the US.
Batteries – does the package contains batteries?
Gift or Merchandise?
If the content of the package is for personal use (gift), mark it as a GIFT. Remember that marking the package as a gift doesn’t mean you don’t have to pay customs from it!
MERCHANDISE is usually something that is intended to be resold. This option should use everyone that sell the items from the US to other people/businesses.
Video tutorial: How to fill in the customs declaration.
Below you can see properly completed declaration for a book This is Marketing by Seth Godin:
First, at all, add the individual items contained in the package. After that, click on SAVE. If you want to send the package to your country immediately, click SAVE AND MAILOUT.
Make sure you double-check the final value of the package. If the package contains 2 same items, fill in the value for 1 item and set the quantity to 2.
If you need to ship the package as soon as possible, select PRIORITY MAILOUT. We will move the package to the beginning of the queue so it will be sent first.
Select the Delivery Method from the US to Your Country
We offer several delivery methods. We have partnerships with the following companies:
Planet Mail Economy / Express and USPS Priority / Express fall under the size & weight limits. This means that these methods don’t have to be available all the time.
There is No Method Available?
1. Check your delivery address. Make sure it is correctly filled in.
2. You try to ship standalone PI965 batteries that are prohibited due to safety reasons – place a special request so we can return the package to the seller or Trash the package.
3. The value in customs declaration is too high (more than $2500 for USPS, $6000 for FedEx and for $8000 DHL).
4. The package is too big/heavy due to our mistake. Report it.
5. The problem is on our side, please, contact us.
Watch: How to send a package
Use DHL Worldwide Express and FedEx Priority / Economy if you ship valuable or fragile goods, or if you need the package soon. The delivery costs are higher but the tracking info is updated faster and package insurance is included.
Tip: Calculate the price of the shipping in advance (even before you receive the package) with our postage calculator.
We recommend using cheaper methods like Planet Mail Economy / Express and USPS Priority / Express for fragile and softer packages, and also if you want to save some money. These methods lack detailed package tracking and take longer time to deliver.
Should I Pay for the Insurance?
You can also pay for the insurance if you want. It is not necessary but we highly recommend it. Some of the employees of the shipping companies don’t take care of the packages very well. During the transport, the package can be damaged. In extreme situations, the package can be lost or confiscated by your local government.
Please, remember, we cannot influence these circumstances. However, if you pay for the insurance, you will get refunded.
Check the Content of Your Package
Make sure the content of your package is not damaged when you receive it. If there is some damage, take pictures of it and send them to us so we can review them and refund you.
We made a short video of a package sent by USPS Priority unboxing.
Planet Express Should be your Next Choice – Here is Why
We provide a first-class service to our customers while maintaining a friendly face. In case of any problems you can contact us and we will help you. In addition to excellent customer support, we also offer other useful services:
Calculate the Postage Price in Advance
You can easily calculate the postage price in advance. Take advantage of our postage calculator. Just fill in some details and you will get an estimate of the price and delivery time.
Save Up To 80% With Consolidation
If you order more pieces of goods from different stores and you want to save on postage, we recommend using the consolidation service. You can save up to 80%.
The whole principle of forwarding packages from the US is really simple. We collect a large number of packages in one place. As a result, we can negotiate prices with our partners (DHL, FedEx, USPS, Aramex, and others) that are several times lower than if you would transport the products from puma.com by courier.
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