Sephora offers products by more than 300 brands from all over the world from the less known to the most luxurious. It is one of the biggest online stores with beauty products.

However, even Sephora has its own stores around the world, they don’t offer international shipping from their official online store. So we will show you how to get it.

1. You will get a free US address from us.
2. Then the goods can be ordered from Sephora.com to this address. We will send you a notification email when we receive it.
3. And finally, you will finish the customs declaration and send the package with one of our delivery methods.

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STEP 1: Create an Account with Planet Express

Unfortunately, Sephora.com doesn’t offer international shipping to every country. Anyway, it doesn’t mean that you can’t get goods from the store to your country. You just need to know how to do it. And we will show you exactly that.

Create the account with Planet Express according to this video or continue reading. If you have an account, skip to STEP 2.

Click NEW ACCOUNT on Planet Express homepage

You will be redirected to our sign-up page. Fill in your name, country, email address, etc. For making a strong password we recommend tools like LastPass or 1Password.

Planet Express sign-up page

Confirm your Email Address

Once you finish the first part of the registration, you need to confirm your email because we will send you info about your packages there. Sometimes are the emails marked as spam/promo, so check these folders too.

PE Activation Mail
The verification email from Planet Express

You confirm the verification by clicking the CONFIRM MY EMAIL button. Let us know if some problems occur.

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Verify your email address

Fill in your Delivery Address

During the first login into your Planet Express account, you will be asked to fill in the delivery address. To this address, we deliver the goods from the US.

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Setting up a delivery address

Activate your Address

Add a $5 deposit to activate the address. We told you that the US address is free, right? It is the deposit is immediately added to your account as your shipping credit.

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Planet Express dashboard

We offer several payment methods – wire transfer, PayPal, credit card payments, Amazon Pay or Bitcoin payments.

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Payment of the deposit

After you select the payment method, follow the instructions.

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Credit card payments of the deposit

All your payments are listed in the ORDERS tab. Successful payments have to have CONFIRMED status.

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List of payments

Now you will see an activated US address in the Planet Express Dashboard.

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US address provided by Planet Express – Planet Express dashboard

This is how the US address looks like:
Name Surname
17224 S. Figueroa Street, Suite #B1234
Gardena, CA (California) 90248
+14245296998

Your personal SUITE ID is very important. Thanks to this number, we link the packages to the accounts of our customers. You can receive packages from stores like AmazoneBayWalmart, and even from overseas to your US address.

STEP 2: Order the Goods from Sephora.com

We have talked about the best stores where to buy beauty products already. However, now we will dive into a whole process of purchasing goods from Sephora.

Go to Sephora.com and select the goods you want to buy. Add them to cart by clicking ADD TO BASKET.

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Once you select goods, add it to your basket

Now proceed to CHECKOUT.

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Continue shopping or finish your order

You will see the items in your shopping cart now. Continue by clicking CHECKOUT button.

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Your shopping cart

Fill in your email address, and sign-in to your sephora.com account if you have one.

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Fill in the email now

Fill in the details of your US address and then add SUITE ID field. Then SAVE & CONTINUE.

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The delivery address

Add your suite ID and SAVE.

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Suite ID

Select the delivery method (you can see the estimated delivery time). Free shipping takes around 1 week to deliver.

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The delivery method from Sephora.com

Pay for your order through PayPal or with your credit card.

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Select the payment method

Now, simply review your order and confirm it.

Most of the carriers offer package tracking so you can track the package from the comfort of your home. If you don’t get any email from us for more than 2 weeks it can mean the following:

1. You received the email (the package has been delivered) but it has been marked as spam. Go through your spam and promo folders in your inbox.
2. The package has not been delivered yet.
a) It is still on its way – wait a few more days.
b) The seller cheated you (this is possible if you order from 3rd party sellers).
3. The package has been delivered to our warehouse but there is no SUITE ID. We marked the package as UNKNOWN PACKAGES. Feel free to contact us and send us proof (screen of the order, invoice…) that the package is yours. Then we will link it to your account.

STEP 3: Delivery of the Package to Your Country

Finally, if you get the following email, you are a few steps from shipping your package to your country.

Package received
Your package has been delivered to Planet Express

You will find the most important info (weight, dimensions, tracking number, etc.) in the email.

Package received mail
Basic information about your package

You need to complete the customs declaration now. Sign in to your Planet Express account and fill it in according to the instructions below.

Or watch our video on How to fill the customs declaration.

What is Customs Declaration Good For?

The customs declaration is a formal document useful for customs officers. Thanks to it they have a better overview of the goods imported to their country. You can fill in the customs declaration online in our administration. Without properly completed declaration the package cannot be sent.

If the package value is over de minimis value for your country, you have to pay customs duties. Estimate them with the SimplyDuty tool.

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You can calculate the customs duties with the Simply Duty calculator

A second good reason why to fill in the customs declaration is eventual refund (read more at our Terms and Conditions page). The value filled in the customs declaration is the value that will be refunded (+ value of the shipping). So, if you fill in $10 but the real value of the goods is $100, you will be refunded $10 + costs of the shipping.

How to Fill In the Customs Declaration?

Now you know what is a customs declaration good for. Let’s fill it in.

Product description – what do you ship? Fill this field in English. Here you can find a list of prohibited items.
Quantity – how much is it?
Value – what is the value of 1 piece in USD?
Origin – where it comes from? Usually from the US.
Batteries – does the package contains batteries?

Gift or Merchandise?

If the content of the package is for personal use (gift), mark it as a GIFT. Remember that marking the package as a gift doesn’t mean you don’t have to pay customs from it!

MERCHANDISE is usually something that is intended to be resold. This option should use everyone that sell the items from the US to other people/businesses.

Video tutorial: How to fill in the customs declaration.

Below you can see properly completed declaration for a book This is Marketing by Seth Godin:

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Properly completed customs declaration

First, at all, add the individual items contained in the package. After that, click on SAVE. If you want to send the package to your country immediately, click SAVE AND MAILOUT.

Make sure you double check the final value of the package. If the package contains 2 same items, fill in the value for 1 item and set the quantity to 2.

If you need to ship the package as soon as possible, select PRIORITY MAILOUT. We will move the package to the beginning of the queue so it will be sent first.

Selecting the Shipping Method to Your Country

You have finished the customs declaration? Good, select the shipping method from the US to your country. Remember, some of the delivery methods (especially Planet Mail and USPS) may not be available due to size & weight limits, or restrictions in your country.

It may happen that any delivery method appears. This means that the package is too big/heavy, the delivery address is not correctly filled in or you want to ship standalone batteries PI965. If the package contains standalone batteries, it cannot be sent due to safety reasons.

Make sure you check the final value of the package. If the package value is over $2500 for USPS, $6000 for FedEx and for $8000 DHL, the delivery method will not be displayed.

Watch: How to send a package

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Select the delivery address to your country or add a new one (if you ship to a friend or a customer)

You can calculate the price of the shipping in advance (even before you receive it in the US) with our postage calculator.

We recommend using cheaper delivery methods (USPS, Planet Mail) for soft and low-value goods. More expansive methods (DHL, FedEx) are useful for items like laptops, TV’s, etc or if you want faster delivery.

You can also pay for the insurance if you want. It is not necessary but we highly recommend it. Some of the employees of the shipping companies don’t take care of the packages very well. During the transport, the package can be damaged. In extreme situations, the package can be lost or confiscated by the local government. It needs to be said that this doesn’t happen very often.

Please, remember, we cannot influence these circumstances. However, if you pay for the insurance, you will be refunded.

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Select the delivery method to your country

Have you Received the Package from the Carrier? Check it out.

Thanks to the tracking number you can track the location of the package. There are a lot of sites offering these services. Check some of them on our How to track your package page.

Package tracking is available for all of our delivery methods, excluding Planet Mail Economy. USPS methods are tracked to the delivery country only.

Also, make sure you check the package condition when you receive it. If the package is damaged, take pictures of it and send us them to [email protected]

We made a short video of a package sent by USPS Priority unboxing.

Here are More Reasons to Use Planet Express

We provide first class service to our customers while maintaining a friendly face. In case of any problems you can contact us and we will help you. In addition to excellent customer support, we also offer other useful services:

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Calculate the Postage Price in Advance

You can easily calculate the postage price in advance. Take advantage of our postage calculator. Just fill in some details and you will get an estimate of the price and delivery time.

Calculate the price

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Let Us Shop For You

Don’t you have time to shop, or does the business not accept your preferred payment methodTell us what and where you want to buy and we will do the work for you.

Use Shop For Me

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Save Up To 80% With Consolidation

If you order more pieces of goods from different stores and you want to save on postage, we recommend using the consolidation serviceYou can save up to 80%.

More about Consolidation

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Do You Have Any Other Wish?

Do you need to scan documents, remove invoices from the package, check the status of the goods, fill customs declaration or something else? Just make a special request.

More about Special Requests

Why are the Planet Express Rates Lower Than Using a Courier?

The whole principle of forwarding packages from the US is really simple. We collect a large number of packages in one place. As a result, we can negotiate prices with our partners (DHL, FedEx, USPS, Aramex, and others) that are several times lower than if you would transport the cosmetics from Sephora.com by courier.

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