Are you a Tesla and Elon Musk fan? Excellent! We are going to show you a way how to order official merchandise from the Tesla store that doesn’t offer international shipping yet.
The shipping is available to Asia, Australia, Europe, simply to the whole world! Here is how:
Step 1: Get a US address for free so you can receive goods from Tesla.com.
Step 2: Place an order Tesla’s website and wait until your package gets delivered.
Step 3: Fill in the customs declaration and choose the delivery method to your country.
So, if you cannot wait to receive the Tesla Model 3 (S, X) model, new Tesla sweatshirt, or a Tesla keychain, continue reading.
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Step 1: Set up a free US Address for Delivery from Tesla.com
To be able to receive orders from shop.tesla.com, you have to have the US (or Canadian) address. If you don’t have one, you cannot place an order on Tesla’s online store. So, we can provide you with one.
Setting up the US address takes just a few minutes. If you are a fan of videos, watch our tutorial. Fans of reading can continue with the tutorial below.
We offer several language versions of our website. Choose from English, Japanese, Arabic, Russian, Spanish, and Czech.
Make sure you use a strong password (a combination of upper/lower characters, numbers and special characters). If you don’t want to think of a new password, or you just don’t want to remember it, we recommend tools like LastPass or 1Password. These tools can generate a new password for you and even store it so you need to remember only one, main password.
Confirm Your Email Address
Once you hit the CREATE ACCOUNT button, we will send you an email in which you will find a button for verification of your email address.
If you don’t get an email within 5 minutes, it has been probably marked as spam. Please, check spam/promotion folders.
Inside the email, you find the above-mentioned button for verification.
Set up Your Delivery Address For Orders from Tesla.com
You will be asked to complete your delivery address during your first login. We are going to forward your orders from Tesla to this address.
You can add several delivery addresses into your account so if you want to forward some packages to your family members, friends or customers, you can!
Please, accept the Form 1583 too. We need your permission to accept packages for you so you must to accept it in order to use our services.
Activate Your US Address by Adding a Deposit
In order to activate your US address, you have to add a $5 deposit. “But you told me that the address is FREE!” yes, it is. We are going to add your deposit to the Planet Express account so you can use it for your first order.
Feel free to choose from several payment methods we offer.
We proceeded with a credit card payment as an example. The payment is processed with Stripe service which is safe and reliable.
The successful payment you will see in the ORDERS tab. Its status has to be CONFIRMED.
Now, your US address (address of our warehouse) is activated. You can see your address on the DASHBOARD.
The address provided by Planet Express looks like this:
17224 S. Figueroa Street, Suite #B1234
Gardena, CA (California) 90248
Your personal SUITE ID is very important. We link the packages to customer’s accounts. Make sure you fill it in during the order on Tesla.com and other favorite US stores.
Step 2: Place an Order on Tesla.com Online Store
Finally, we dive into the more fun part. Now we are going to show you how to place an order on Tesla.com to our warehouse (your US address). We believe that you can do it by yourself but just to make it clear, here are the instructions.
Choose the product you want to order from the official Tesla store and add it to a shopping cart. We picked this incredible Tesla Model 3 model.
When you add the item to a cart, you will see the cart summary.
Now you can log into your tesla account, create a new one (so you don’t have to fill in your contact details again next time), or continue as a guest (as we did).
Fill in your name and email.
Fill in your US address (you will find it in the account dashboard) according to the example below. Fill in your SUITE ID too.
Tesla may suggest a new address which is almost the same as your address. Make sure it includes the SUITE ID and correct ZIP code (90248-3023).
Pay for the order with your credit card.
Your order from Tesla.com will be delivered within 1 or 2 business weeks. Once we receive your order, you will get a notification email from us. If “nothing” happens, it can mean the following:
1. You received the email (the package has been delivered) but it has been marked as spam. Go through your spam and promo folders in your inbox.
2. The package has not been delivered yet.
a) It is still on its way – wait a few more days.
b) The seller cheated you (this is possible if you order from 3rd party sellers).
3. The package has been delivered to our warehouse but there is no SUITE ID. We marked the package as UNKNOWN PACKAGES. Feel free to contact us and send us proof (screen of the order, invoice…) that the package is yours. Then we will link it to your account.
Step 3: Choose the Delivery Method to Your Country
How we mentioned earlier, once we receive your order, we will send you the following email:
You can find the most important information (tracking number, dimensions, weight) about the package in the email.
Before we can send your package, you need to complete the customs declaration. Again, you can watch our video How to fill the customs declaration or continue reading.
What is Customs Declaration Good For?
The customs declaration is a formal document useful for customs officers. Thanks to it they have a better overview of the goods imported to their country. You can fill in the customs declaration online in our administration. Without properly completed declaration the package cannot be sent.
If the package value is over de minimis value for your country, you have to pay customs duties. Estimate them with the SimplyDuty tool.
A second good reason why to fill in the customs declaration is eventual refund (read more at our Terms and Conditions page). The value filled in the customs declaration is the value that will be refunded (+ value of the shipping). So, if you fill in $10 but the real value of the goods is $100, you will be refunded $10 + costs of the shipping.
How to Fill In the Customs Declaration?
Now you know what is a customs declaration good for. Let’s fill it in.
Product description – what do you ship? Fill this field in English. Here you can find a list of prohibited items.
Quantity – how much is it?
Value – what is the value of 1 piece in USD?
Origin – where it comes from? Usually from the US.
Batteries – does the package contains batteries?
Gift or Merchandise?
If the content of the package is for personal use (gift), mark it as a GIFT. Remember that marking the package as a gift doesn’t mean you don’t have to pay customs from it!
MERCHANDISE is usually something that is intended to be resold. This option should use everyone that sell the items from the US to other people/businesses.
Video tutorial: How to fill in the customs declaration.
Below you can see properly completed declaration for a book This is Marketing by Seth Godin:
First, at all, add the individual items contained in the package. After that, click on SAVE. If you want to send the package to your country immediately, click SAVE AND MAILOUT.
Make sure you double-check the final value of the package. If the package contains 2 same items, fill in the value for 1 item and set the quantity to 2.
If you need to ship the package as soon as possible, select PRIORITY MAILOUT. We will move the package to the beginning of the queue so it will be sent first.
Choose your Prefered Delivery Method to Your Country
When the customs declaration is done, you will be able the select the delivery method from the US to your country. Planet Mail Economy / Express and USPS Priority / Express fall under the size & weight limits. This means that these methods don’t have to be available all the time.
The air delivery falls under restrictions and prohibitions. Make sure you check our list of prohibited and restricted items. Planet Mail and USPS methods will not be available if the package is above our size & weight limits.
There is No Method Available?
1. Check your delivery address. Make sure it is correctly filled in.
2. You try to ship standalone PI965 batteries that are prohibited due to safety reasons – place a special request so we can return the package to the seller or Trash the package.
3. The value in customs declaration is too high (more than $2500 for USPS, $6000 for FedEx and for $8000 DHL).
4. The package is too big/heavy due to our mistake. Report it.
5. The problem is on our side, please, contact us.
Watch: How to send a package
Use DHL Worldwide Express and FedEx Priority / Economy methods if you ship valuable or fragile goods, or if you need the package soon. The delivery costs are higher but the tracking info is updated faster and package insurance is included.
Note: Excluding Planet Mail Economy we offer package tracking with every method. USPS methods include package tracking to the country of delivery only.
We recommend using cheaper methods like Planet Mail Economy / Express and USPS Priority / Express for fragile and softer packages, and also if you want to save some money. These methods lack detailed package tracking and take longer time to deliver.
Tip: Calculate the price of the shipping in advance (even before you receive the package) with our postage calculator.
Should You Pay for the Insurance?
You can also pay for the insurance if you want. It is not necessary but we highly recommend it. Some of the employees of the shipping companies don’t take care of the packages very well. During the transport, the package can be damaged. In extreme situations, the package can be lost or confiscated by your local government.
Please, remember, we cannot influence these circumstances. However, if you pay for the insurance, you will get refunded.
Check the Package Content
Make sure the package content is not damaged when you receive it. If there is some damage, take pictures of it and send them to us so we can review them and refund you.
We made a short video of a package sent by USPS Priority unboxing.
Planet Express Should be your Next Choice – Here is Why
We provide a first-class service to our customers while maintaining a friendly face. In case of any problems you can contact us and we will help you. In addition to excellent customer support, we also offer other useful services:
Calculate the Postage Price in Advance
You can easily calculate the postage price in advance. Take advantage of our postage calculator. Just fill in some details and you will get an estimate of the price and delivery time.
Save Up To 80% With Consolidation
If you order more pieces of goods from different stores and you want to save on postage, we recommend using the consolidation service. You can save up to 80%.
The whole principle of forwarding packages from the US is really simple. We collect a large number of packages in one place. As a result, we can negotiate prices with our partners (DHL, FedEx, USPS, Aramex, and others) that are several times lower than if you would transport the merchandise by Tesla by a courier.
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